Dialogue: Stop the Custom Field Spiral
Use INVEST criteria to refine a custom field request into a valuable, testable Jira requirement.
Lena Customer Success director Add a global Customer Temperature field to support executive reporting. A vivid field name hides unclear ownership and duplicated data. Every unnecessary global field adds screens, search clutter, reporting ambiguity, and cleanup debt. INVEST for Jira fields A field request should be valuable, small, and testable enough to govern. Name the decision the field supports. Check whether existing data already covers the need. Define owner, update moment, and testable values before configuring. Value Duplication Testability Lena says: "Can you add Customer Temperature globally?" Lena says the decision is renewal escalation. You agree Jira needs a renewal…
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