Dialogue When the Client Wants a Shortcut
Choose advisory language that combines candor, diagnosis, and trust.
Victor V Client sponsor 1 Open 2 Diagnose 3 Advise Victor asks you to remove the caveats from the board memo because nuance will slow the vote. This is a trust test, not just an information exchange. turns relationship to protect Candor with ownership SBI is useful when an advisor must challenge a client or stakeholder without turning the conversation into a character judgment. Situation locates the moment, Behavior names observable action, and Impact explains the consequence. The structure reduces defensiveness because it separates what happened from who the person is. The mechanism is fairness and spec Reflect first, diagnose…
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