LEADING-CHANGE5 MIN READ
Talk With a Skeptical Manager
Use ADKAR questions to coach a skeptical manager through a change barrier.
Rina R Support manager A Awareness D Desire Ab Ability Conversation 20 min Manager resistance Rina says the new triage model does not fit real customers, and her team is following the old path. Her skepticism could be defiance, missing information, or a design flaw. Firm direction, curious diagnosis Use ADKAR as the conversation spine while preserving the coalition’s direction. Bad shortcut Convince or correct immediately.
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