Adoption Prompts Quick Reference
Recall practical prompts for diagnosing and improving digital adoption.
Sponsor objection People just need another reminder. Low usage after launch week. Your line Maybe. Before we send it, which ADKAR step is weak: Awareness, Desire, Knowledge, Ability, or Reinforcement? Defaulting to communications when the barrier may be permissions, incentives, or manager behavior. It keeps the sponsor moving while redirecting to diagnosis. Reminder vs. reinforcement When is a reminder not enough? If the old path is still accepted, reinforcement is the problem. ADKAR What question reveals an Ability barrier? Can the user perform the new workflow in real conditions? Look for access, time, support, data, device, and workflow friction. ADKAR…
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