Run Discovery Before Solutioning
Use design thinking to define a digital transformation problem from observed user behavior.
Discovery is the cheapest place to be wrong. The design-thinking move Design thinking starts with empathy and definition because the people who fund a transformation are often not the people who live inside the workflow. In digital work, the lived workflow includes passwords, permissions, local workarounds, latency, social norms, manager requests, compliance fears, and customer pressure. Those constraints decide whether the new system survives contact with the day. Why it works The approach works by reducing assumption risk before build risk. A prototype can be a clickable mock, a spreadsheet simulation, a rewritten intake form, or a service script. Its…
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