DIGITAL-TRANSFORMATION5 MIN READ
Sort Change Signals Into ADKAR
Classify digital adoption evidence into ADKAR barriers.
Place each adoption signal in the ADKAR barrier it most clearly shows. Awareness Desire Knowledge Ability Reinforcement I did not know the portal replaced email requests. I understand the portal, but email is faster for my team. I am not sure which request type to choose. I know the steps, but my access fails on approval. My manager still accepts the old spreadsheet. No one explained why this matters before quarter close. The job aid makes sense, but the workflow times out on site Wi-Fi. People who use the new process do not get any faster approval.
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