Classify transformation work across McKinsey 7-S elements to reveal over- and under-investment.
Place each work item into the McKinsey 7-S element it most directly strengthens. Strategy Structure Systems Shared Values Style Staff Skills Define the target customer self-service outcome and success metric. Assign data owners for customer, product, and contract fields. Configure the workflow and connect it to the CRM. Rewrite the team norm from 'send me the spreadsheet' to 'use the dashboard source'. Have directors run weekly reviews from the new dashboard only. Backfill one data analyst role for the pilot period. Coach account managers to interpret churn-risk drivers. Create an escalation path when two teams disagree on a data definition.
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