Ask Accessibility Questions Before Buying

The team needs to select a survey tool without importing accessibility barriers into an employee-wide process. Shift accessibility checks upstream into procurement criteria. Buying on feature demos alone hides barriers until disabled users encounter them. Evidence Ask for accessibility conformance documentation and known exceptions. Vendor claims need artifacts, not just verbal assurance. Critical flow Test the highest-stakes path with keyboard only and assistive-tech spot checks. A broad claim matters less than whether employees can complete the actual task. Support Ask how accessibility issues are reported, prioritized, and remediated. A tool will change; the vendor's response process matters. Contract Add accessibility…

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