Disability Language: Relevance First
Choose disability language that is relevant, respectful, and agency-preserving.
Which sentence is strongest for the customer story? "Jordan uses a wheelchair and completed onboarding after we fixed the badge pickup route." "Despite being confined to a wheelchair, Jordan bravely completed onboarding." "Jordan is differently abled, so we made a special exception for onboarding." "Jordan completed onboarding like a normal employee after facilities helped." The strongest option uses neutral language and names the system fix. Strong: relevant, specific, and centered on access. Weaker: pity and hero framing distort the story. Weaker: euphemism plus special-exception framing reduces agency. Weaker: "normal" marks Jordan as outside the default.
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