Limit Situation questions to the context needed for the next useful pain question.
Situation questions should create relevance, not a tour of everything you did not research. The useful job of Situation Situation questions orient you: scale, current process, constraints, timing, stakeholders. They are useful when the answer changes the next question. If the answer will only fill your CRM, save it for later or research it beforehand. The two-question threshold After two context questions, move toward pain. Ask, Where does that process create friction? or What breaks when volume spikes? If you need more context, explain the link: I am asking because the handoff pattern usually changes who owns the fix. The…
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