Dispatch Triage Pocket Deck
Recall dispatch triage rules using urgent-important and WIP-limit cues.
What two questions come before moving a truck? Urgency is not the same as importance. What is the time risk, and what is the consequence if we do not act now? This keeps dispatch from reacting to the loudest customer instead of the highest-risk situation. Triage Which dispatch approach protects the day? The strong approach makes tradeoffs explicit. Compare I need someone today. Your schedule is not my problem. A non-emergency customer is pressuring dispatch during a full board. Your line I understand you want this handled today. We are holding same-day movement for active leaks, no-water calls, and health…
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