Apply DMAIC to diagnose and reduce AI forecast bias in a supply chain planning process.
The AI forecast undercalls Riyadh service-kit demand by 14% for six weeks, even though total network forecast error is within target. DMAIC: Define -> Measure -> Analyze -> Improve -> Control The common trap is to demand a model rebuild based on average error conversations instead of defining the affected slice and measuring the current process. Define Define the problem as: Riyadh service-kit forecasts undercall weekly demand by 14%, lowering fill rate below 92% for warranty campaign orders. The definition names the location, product family, direction of bias, service impact, and customer flow. That is much stronger than "the forecast…
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