DMAIC the Cycle-Time Problem
Apply DMAIC to define, measure, analyze, improve, and control a business process metric.
Enterprise onboarding cycle time averages 41 days, missing the 28-day target and delaying revenue recognition. Use DMAIC to move from vague speed complaint to measured bottleneck, targeted improvement, and control plan. Do not jump from a slow average to a generic checklist. Averages hide bottlenecks and variation. Before The team debates fixes based on anecdotes: customers are slow, PMs need templates, Legal is busy, Sales overpromises. After The team targets regulated-account legal wait time, tests an early intake trigger, and monitors whether the fix holds. Define Problem: regulated enterprise onboarding exceeds 28 days and delays launch. Customer requirement: predictable go-live…
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