Commit to a Patron Journey Sprint
Create a concrete commitment to discover, define, develop, and test one patron-service improvement.
Run a small Double Diamond patron-journey sprint. Use one library service where patrons hesitate, abandon, or need repeated staff rescue. I will observe [journey] with [number/type of users] by [date], define the core problem in one sentence, sketch two possible fixes, test one small change with [audience], and record what changed. Review in 3 days whether discovery happened and whether the problem statement changed from the team's first assumption. Booking a public computer with a guest pass Finding and checking out a reserved item from the holds shelf Registering for a library card at a busy service desk Joining a…
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