Build A Complaint Pareto
Build a Pareto view of dry-cleaning complaints to choose the first improvement focus.
The store has 68 complaint records from the last month, but the team is choosing fixes from memory. Pareto: count categories, sort largest to smallest, then focus where the largest share of pain is created. The common trap is to chase the most dramatic story from yesterday's counter shift. That feels responsive, but it can leave the most frequent and costly defects untouched. Choose the measure Use complaint count for the first pass, then add rework minutes for a second view if categories differ in effort. A Pareto chart needs one basis of comparison. Mixing count, dollars, and emotion in…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in