Calculate A Reclean Cost
Estimate the real cost of a dry-cleaning reclean by separating internal and external failure costs.
One shirt returns with a visible collar ring after pickup. The customer receives a free reclean and a $5 credit. Cost of quality: external failure includes customer-visible defects, recovery work, and the hidden cost of capacity used to fix the miss. The common trap is counting only the $5 credit. That ignores unpaid production time, route handling, counter time, and the risk that the customer stops trusting the store. List direct recovery cost $5 credit plus $0.60 packaging and supplies equals $5.60 in visible direct cost. Direct cost is easy to see, but it is only the beginning of the…
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