Commit To A Stain Intake Check
Commit to a specific stain-intake behavior that can be checked in two to three days.
Stain intake check for dry-cleaning counter orders Visible stains on silk, satin, wool, light-colored formalwear, wedding/event garments, or any customer deadline order When I receive a high-risk stain order, I will write the stain location, customer desired outcome, risk discussed, and callback or pickup promise on the ticket before it leaves the counter. In three days, review five tickets and count how many include stain location, desired outcome, risk note, and callback or pickup promise. A customer drops off a silk blouse with an oil mark and asks whether it will disappear. A bridesmaid dress arrives with wine on the…
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