Classify dry-cleaning quality costs into prevention, appraisal, internal failure, and external failure.
Quality cost is a map of where the money leaks. Prevention and appraisal happen before the customer is hurt. Failure costs happen after the process has already missed. Prevention Cost Training spotters, maintaining presses, standardizing intake notes, and cleaning filters all prevent defects. These costs are planned and usually cheaper than recurring failure. Appraisal Cost Inspection lights, final checks, lot counts, and tag reconciliation measure whether work meets the standard. Appraisal does not improve quality by itself, but it catches misses before pickup. Internal Failure Cost Recleaning before the customer sees the garment, repressing a jacket, or replacing a broken…
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