Improve With PDCA, Not Hunches
Use PDCA to test one dry-cleaning process improvement with evidence before scaling it.
Do not make a permanent rule from a fresh bruise. PDCA gives the business a learning loop. Plan Name the defect, the suspected cause, the change, and the predicted result. For example: "If we photograph pre-existing damage on silk and formalwear, stain disputes will be easier to resolve without slowing every order." Do Run the change in one lane, one shift, or one garment category. Keep the test small enough that the plant can observe it closely and reverse it easily. Check Compare the result to the prediction. Did claim clarity improve? Did intake time rise? Did staff use the…
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