Build the Custodian Map From a Complaint
Convert claims and facts into a first-wave custodian map.
A complaint alleges improper discount approvals but names only one executive. Legal must issue a first-wave hold and estimate collection scope within 24 hours. Verb -> role -> system -> priority The common shortcut is to preserve everyone with a senior title. That feels safe, but it misses operational actors and creates noise. Extract issue verbs Mark verbs tied to alleged conduct: requested discounts, approved exceptions, escalated objections, changed forecasts, reported results. Verbs reveal workflows. Workflows reveal roles better than titles do. Translate verbs to roles Requested = account executive; approved = deal desk and finance; escalated = regional manager;…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in