Choose a feedback line that acknowledges impact, verifies context, and keeps the standard clear.
Nico has just admitted sending the wrong pricing deck. Pick the line that responds with care and candor. Nico: I know I messed up. I know I messed up. fromTop Your turn. The prospect is waiting for a corrected deck. fromBottom This created real cleanup with the prospect, and I appreciate you naming it quickly. Walk me through how you chose that deck so we can prevent a repeat. Correct. It names impact, preserves dignity, and uses perspective-getting to learn the path to the error. Don't beat yourself up. Everyone makes mistakes. Too soft. It may reduce shame, but it…
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