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EMPATHY-IN-PRACTICE5 MIN READ

Name the Impact Without Blame

Use compassionate candor to name a meeting behavior's impact and invite the other person's view.

Owen has interrupted Mei three times during critique. The facilitator needs to reset the norm without making it a character attack. Mei starts to explain the prototype risk. Owen jumps in again. I think the bigger issue is the onboarding path. fromTop The facilitator resets the norm in the moment. fromBottom Owen, I want to pause. Mei has been cut off a few times, and we need her full read before deciding. Hold that thought; Mei, please finish. Correct. It names the observable pattern and impact, then gives a clear next step without attacking Owen's intent. Owen, stop being dismissive…

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