Sort Candor, Comfort, and Curiosity
Distinguish perspective-getting, cushioning, and clear challenge in real workplace lines.
Sort each response by its primary move. Perspective-getting Cushioning Clear challenge What is making that handoff hard? perspective I know you are busy, so just try to keep people looped in. cushion The last two updates missed the decision owner and delayed approval. challenge What feels risky about sending the update earlier? It is not a huge deal; I just wanted to mention it. Before Friday's update, the decision owner needs to be included. line diagnosis Made the hidden purpose of each response visible. Warmth is not the same as perspective-getting; directness is not the same as complete candor.
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