Sort What They Say, Do, Think, Feel

Sort each card from Anika's budget-review behavior into the strongest empathy-map bucket. Says Does Thinks / Feels to verify Says the new process is fine says Skips the training link twice does Asks a peer about old approvals May worry about month-end escalation risk thinks-feels May be unsure which path applies empathy mapping Turned scattered cues into grounded evidence. If you cannot point to what was said or done, mark it as a hypothesis.

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