Identify when a team is inventing a stakeholder perspective instead of verifying it.
The churn debrief is drifting from interview evidence into a confident story. Find the risky assumption the team should challenge before deciding. Sticky-note cluster being treated as proof of the customer's motive Correct. The issue is not the notes; it is treating an inferred motive as verified perspective. Quiet teammate listening with arms folded Plausible, but silence alone is not the core issue. The stronger hazard is the unverified story becoming the team's conclusion. Open laptops on the table Not the empathy failure. Tools can distract, but the principle at risk is confusing inference with evidence. Coffee cups beside the…
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