Use Five Whys on a Rights Gap

Five Whys is not a cross-examination; it is a way to find the process that failed. Start With The Event Name the concrete defect: missing release, wrong entity name, unsigned option exercise, expired music quote, or unclear approval right. Keep it factual. Follow The Handoff Each why should connect to the previous answer. If the answer becomes a person failed to remember, keep going. Memory is not a control. Convert The Root Into A Control A useful final answer creates a fix: add a template, assign an owner, create a trigger, require a closeout check, or revise intake language.

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