Use DMAIC to transform permit comments into classified, assigned, and controlled response actions.
Convert a 63-row agency comment spreadsheet into an action register that shows schedule and decision risk. DMAIC: define, measure, analyze, improve, control The common trap is answering comments one by one in spreadsheet order. That feels productive but lets high-risk comments hide among low-risk edits. Define Create comment lanes: editorial, missing evidence, unclear narrative, design conflict, permit-condition negotiation, and out-of-scope. The lane defines the type of work. Without it, every comment competes for the same attention. Measure Count comments by lane and due date. Result: 31 editorial, 12 missing evidence, 7 unclear narrative, 9 design conflict, 4 condition negotiation. Measuring…
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