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EMOTIONAL-INTELLIGENCE5 MIN READ

Practice the Repair Conversation

Practice a repair script that names behavior, impact, standard, and next behavior.

Coach helping you prepare a repair You spoke sharply to a teammate who raised a risk in planning. Coach What behavior do you need to own without softening it? You I interrupted and spoke sharply when you raised the delivery risk. Specific behavior creates shared reality. What impact might that have had? That likely made it harder for you and others to raise concerns. Name impact without asking for forgiveness yet. What future behavior will make the standard visible? Next time I will pause, let the risk land, and ask my questions after you finish. Trust changes when the next…

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