EMOTIONAL-INTELLIGENCE5 MIN READ
Your First Move in a Heated Meeting
Choose a first response that lowers defensiveness and keeps the meeting focused on the work.
The second move is stronger because it protects the frame. You are not accepting the criticism as true; you are converting a broad challenge into a testable concern. That gives you time to regulate and gives the room something useful to evaluate.
Read the full lesson
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in