Repair After You Lost Your Cool
Use a concise repair after an emotional misstep without overexplaining or minimizing impact.
A team lead after a tense planning meeting Moment The lead snaps under deadline pressure A teammate raises a delivery risk. The lead interrupts, speaks sharply, and moves on. The meeting finishes, but the room is quieter. Wrong repair Context takes over The lead starts with a long explanation about sleep, pressure, and executive expectations. The teammate hears that the impact is being negotiated. Clean repair Behavior and impact come first The lead says, I interrupted and raised my voice when you named the delivery risk. That made it harder for you to finish and likely made the room less…
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