Distinguish safe evacuation assistance from unsafe improvised rescue.
Sam S Floor warden trainee 1 Clarify role 2 Avoid rescue trap 3 Handoff Sam says, “If Jordan can’t get down the stairs, I’ll carry them.” The instinct is good, but unplanned rescue can injure both people and delay responder information. Assist, shelter, communicate, hand off EAP assistance works when helpers know limits, refuge points, communication channels, and responder handoff. Do not invent rescue duties during the emergency. Sam: “I’ll just carry Jordan if the elevator is out.” What is the best coaching response? Sam: “What if Jordan refuses to wait in the refuge area?” What should you coach?
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