Recall specific feedback and request language that reduces defensiveness without softening the issue.
Intent defense That was not my intent when I pushed the room that hard. The leader explains motive before hearing impact. Coach line I believe the intent. Let's hold it next to the impact so you can choose the signal you want next time. Arguing about intent turns the coaching moment into a credibility contest. The line respects intent and still keeps the leader accountable for impact. SBI wording Which feedback line is more coachable? Specific behavior creates a path to change. NVC request What makes a request stronger than a complaint? It names the specific action someone can accept,…
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