Make the Exit Interview a Learning Loop
Explain how to structure exit interviews so they produce usable retention learning.
Exit interviews work when they become a loop: ask, listen, code, compare, act. Ask consistently Use a stable question spine so one person's story can be compared with the next person's story. Keep space for narrative, but do not let every interview become a unique essay. Listen without defending The interviewer is not there to win the company's side of the argument. Defending turns the conversation into a debate and reduces the quality of the signal. Code the signal Separate primary reason, contributing reasons, evidence, and confidence. One angry sentence is not a trend. Five independently coded mentions may be.…
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