Quick Reference: Root-Cause Questions for FM
Recall RCA interview questions that surface process causes without blame.
Core recall What four facts belong in a root-cause interview note? Affected area, risk or requirement, control in place, and next verification time. These facts make the handoff usable. Pushback Can you just say it is fixed? The visible symptom is improved but verification is not complete. Your line Not yet. The condition has improved, and I will call it restored after the control is verified and the affected area is checked. Do not use completion language before verification. It protects trust by separating progress from handback. Wording choice Which update is stronger? Use evidence and cadence instead of optimism.…
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