Factory floor clipboard: find the defensive tell
Identify the defensive behavior that will block useful feedback before the receiver asks for specifics.
Dev says the 2 p.m. sequence change cost the calibration window. Find the cue that shows Jin is about to defend instead of receive. Jin's raised clipboard and pointing finger Correct. The clipboard is becoming a defense prop. It signals process-justification before Jin has asked for the situation, behavior, and impact. Dev's open hands while describing the problem Not the issue. Dev's open hands show he is still offering information. The receiver's job is to protect that signal with an ask-first response. The shift lead watching the exchange Plausible pressure, but not the receiving error. The audience raises the stakes;…
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