Client-site hallway after the missed handoff
Choose a feedback response that preserves client trust while making the next behavior specific.
The sponsor asked for proof after Theo's vague caveat. Zara has five hallway minutes. What should Zara do before the next client stakeholder joins? Privately name the exact caveat, its client impact, ask Theo's intent, and give the next-room wording. Strong. This uses SBI for fairness, Radical Candor for care plus challenge, and feedforward by turning the moment into specific future language. Tell Theo in front of the client that he needs to stop sounding uncertain. Weaker. It may be direct, but public correction breaks the Care Personally side of Radical Candor and adds defensiveness instead of useful behavior data.…
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