Read the four-step repair map
Read and apply a four-step repair sequence for feedback after a public misfire.
Omar needs to repair a public correction without abandoning the forecast standard. Read the row order before answering. Repair sequence after public feedback lands badly Name the SBI evidence Situation, observable behavior, and impact from the public moment CCL SBI Make care visible Own the delivery miss while keeping the standard intact Radical Candor Ask about intent Find the assumption before judging the motive CCL SBII Agree the future rule State the next behavior for forecast challenges and public corrections Feedforward Evidence before interpretation Care plus directness Future behavior According to the diagram, what should Omar do immediately before agreeing…
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