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The Missed Deadline Conversation
Give corrective feedback about a missed deadline using SBI and a clear next step.
Jordan, a capable teammate who missed a deadline and is bracing for blame The pricing appendix was due Tuesday at noon. It arrived after 5 p.m., after Finance had built the exec packet. You "I want to talk about the pricing appendix from Tuesday." You start with the specific work item rather than a broad reliability label. Jordan "I know, I was buried. I got it over as soon as I could." "I understand the week was heavy. The part I want to focus on is the signal: when I did not hear it was at risk until 4:30, Finance…
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