Open-plan desk: praise or coaching now?
Decide how to combine specific praise and private feedforward after a visible customer win.
Luis saved the renewal and skipped one owner. The whole pod is watching. What should Sofia say while the whole sales pod is watching? Publicly praise the specific tradeoff behavior, then ask for two private minutes to feed forward the procurement-owner cue. Strong. Specific public praise teaches the team what to repeat, while private feedforward preserves care and makes the next behavior clear. Say "great job" loudly and leave the skipped procurement owner for Luis to infer later. Weaker. Generic praise feels nice but teaches little; it misses SBI's behavior-impact precision and gives no future cue. Praise the save and…
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