Practice a Two-Minute COIN Reset
Draft a two-minute COIN feedback script with a clear next step.
Build the two-minute COIN script Context + Observation Write one sentence that names the bounded context and observable behavior. Example: "In the last two Friday handoffs, the current customer workaround was missing." Good context is narrow enough that the other person can remember it. Impact Write one sentence that explains the cost. Example: "The weekend team reopened the same investigation for about 45 minutes." Impact should answer, "Why are we talking about this?" Next step Write the new behavior. Example: "Starting this week, include workaround, owner, and next check time in every Friday handoff." A strong next step can be…
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