Ward debrief before and after the redirect

Same clinical miss, two feedback deliveries. What changed, and why does the after version work better? Before: public, rushed, and broad. After: private, specific, and tied to the next handoff. The setting moved from public station to quiet alcove, making Care Personally visible before a direct clinical challenge. The wording changed from "be more careful" to a specific SBI chain: bed handoff, missing unresolved med-rec flag, pharmacy and night-shift rework. Leila asked what interrupted the check, using the SBI-to-intent move instead of assuming carelessness. The close became feedforward: for the next two handoffs, state med-rec complete or unresolved before discharge…

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