FIELD-SERVICE-MANAGEMENT5 MIN READ
Coach a Technician on Thin Notes
Use Situation-Behavior-Impact language to coach a technician on better work-order notes.
Marco M Senior technician S Situation B Behavior I Impact Coaching moment 20 sec The setup Marco has two reopened jobs with thin closeout notes. He is high-performing, and the manager wants better documentation without sounding accusatory. Thin notes create rework, but vague criticism creates defensiveness. 2 reopened jobs 3 fields needed in repeat notes
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