Ride-Along Gemba Deck
Recall the questions and distinctions that make a field gemba observation useful.
Audit vs gemba What is the difference between auditing a technician and observing the work? Gemba starts with the work system, not a verdict. Four questions What four ride-along questions reveal process constraints? What information arrived late? What workaround did you use? What interrupted flow? What would make this easier to do right? These questions surface inputs, barriers, and hidden work. Technician worry Are you here to grade me? A technician is nervous that the ride-along is a performance trap. Your line I am here to understand what the job asks of you in the real field. If I see…
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