FIELD-SERVICE-MANAGEMENT4 MIN READ
Sort the Dispatch Handoff
Use SIPOC categories to identify what a dispatch handoff needs before a technician is sent.
Sort each dispatch handoff detail into the SIPOC category. Supplier Input Process Output Customer Building manager who confirms after-hours access. Verified asset model and serial number. Parts check matches filter type to asset model before dispatch. Route-ready job packet with access, part, scope, and contact. Technician who receives the job packet and performs the PM. Inventory coordinator who confirms the filter is available. Customer constraint that work must begin after 6 p.m.
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