Sort Work Orders by SLA Risk
Classify work orders by live SLA risk using evidence rather than status color alone.
Sort each work order signal by live SLA risk. Safe Watch Exception Technician accepted, part on van, customer access confirmed, update sent 15 minutes ago. Technician unassigned, response window ends in 35 minutes, customer has not been updated. Part allocated but not picked, dispatch has a 20-minute warehouse callback timer. Customer asked to move appointment and accepted a new written arrival window. Access contact has not confirmed entry and technician would arrive in one hour. Priority asset down, no containment, and the last customer update was yesterday.
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