Find the Root Cause of Repeat Claims
Use 5 Whys to trace repeat towing claims to a fixable process cause.
Three bumper-damage claims involve low-clearance cars loaded after dark. The owner wants to tell drivers to slow down. Use 5 Whys before choosing the fix. 5 Whys: trace cause-and-effect until you find a process cause that can be changed and tested The common trap is stopping at "driver error." That label may describe the last action, but it does not explain why different drivers keep making the same kind of error under similar conditions. Why 1 Why did the bumper scrape? The approach angle was too steep for the vehicle's clearance. The immediate cause is physical, not moral. Name the…
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