Turn a Finding into Corrective Action
Convert an ISO 27001 audit finding into a corrective action plan that prevents recurrence.
Finding pressure Four terminated users retained CRM access beyond the removal SLA. Fast cleanup matters, but closing the finding without cause analysis lets it happen again. Improvement loop Correct -> cause -> change -> verify Use the PDSA habit to move from fixing the sample to improving the system. Shortcut Disable the four users and mark closed. A finding that closes with proof, not hope. A finding closes only when the system change is effective. Contain Stop exposure The four terminated CRM accounts are still active. What is the first move? Cause Find why The team learns that HR emailed…
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