Apply Five Whys to deepen an AI-generated driver analysis before recommending a fix.
step-trail marigold-trap before-after The AI ranks support response time as the top churn driver, and the first proposed fix is more support headcount. Five Whys: keep asking why, with evidence, until the team reaches a controllable root cause instead of stopping at the first correlated driver. The common trap is treating the AI-ranked driver as the root cause. A driver can be a symptom, proxy, or downstream effect. Why 1 Why did churned SMB accounts have slower support response time? Ticket logs show billing tickets waited longer than product tickets, so the problem is not the whole queue. Why 2…
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