No-Shows Keep Spiking on Fridays
Use 5 Whys to move from a no-show symptom to a process-level countermeasure.
trail Friday pattern Three late-day appointments no-show, leaving 90 doctor minutes unused while the team had staffed for a rush. The visible symptom is empty slots. The management risk is accepting the first explanation and changing nothing. 5 Whys Keep asking until the answer becomes controllable Each why should move from blame or symptom toward process design, timing, information, or accountability. Shortcut Clients are flaky A root cause that leads to a small operational test. Do not stop at a cause you cannot manage. Keep moving until the chain points to a process lever. 01 First why 02 Evidence check…
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