Use Five Whys on NDA Delays
Apply Five Whys to identify a root cause behind recurring legal process delays.
NDA requests are missing the two-day SLA because 41 percent arrive without the correct legal entity. Five Whys: follow the cause chain until you reach an actionable process cause Stopping at requesters are careless creates a reminder campaign, not a process fix. Why 1 Why did the NDA miss the SLA? Because the assignee had to return the request for entity correction. This identifies the immediate rework loop. Why 2 Why was the entity wrong? Because the requester chose a subsidiary that did not match the product being discussed. Now the chain moves from delay to input quality. Why 3…
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